Frequently Asked Questions

 At Total Designs, we provide all-inclusive pricing for your project based on the square footage of the material. The cost is calculated using the formula: width × height. Please note that we do not price partial sizes; for example, a measurement of 4.5 feet will be rounded up and charged as 5 feet.

The pricing is straightforward: width × height × square footage rate.

Example:
For a vinyl banner measuring 5 feet × 3 feet:
5 ft × 3 ft = 15 sq. ft × $6 (per sq. ft) = $90.00 (all-inclusive, excluding shipping and handling).

Our sizes vary for each product. 

- Vinyl banners start from 2x2‘ up to 8x150’ SEAMLESS

- Mesh banners start from 2x2’ up to 8x150’ SEAMLESS

- Adhesive banners start from 2x2‘ up to 4’x50’ SEAMLESS

- See thru window decals start from 2x2’ up to 4x50’ SEAMLESS

- X Banners have a set size of 30”x69” (approx. equal to 2.5’ wide x 6’ high)

- Retractable banners are 31.5” x 78.5” (approx. equal to 2.5’ wide x 6.5’ high)

 We do not offer pre-set or 'standard' sizes for purchase because one size doesn’t fit all. Instead, we encourage our customers to measure and specify the approximate dimensions for their chosen product to ensure a perfect fit.

Custom banners, stickers, magnets and any custom printed product (henceforth known as “signage”) cannot be returned if not deemed to be the fault of Total Designs. The Buyer is responsible for ensuring all signage is met to their specifications. If there is a problem with your signage, please send an email to totaldesignsatl@gmail.com.

If there are issues with your order, the discrepancy must be reported within 24 hours of receipt of your order. If the discrepancy is not reported within the allotted time frame, Total Designs will not be liable.

If the mistake in the order was deemed to be the fault of Total Designs, the signage will be reprinted and shipped at our expense.

Issues that are not covered:

Image Pixelation:

Image quality greatly depends on the type of file that is sent. If the file is a raster (pixel based) image, increasing the DPI would not improve the quality. The only thing that it will do is decrease the quality. When you increase the resolution, your image editing software does calculations and fills in the space based on those calculations. Since the calculations are not 100%, the quality of the artwork decreases.

a) find new artwork (vector format if possible) 

b) remake the current artwork (in a higher resolution original format)

c) print as is.

A close up proof of your artwork will be sent, if it is deemed low-resolution. Please note that the artwork can still be print as is, but has to be approved by the Buyer. If the order is time sensitive, please notify your assigned representative to print as is. Total Designs will not be held liable for any delays or expedited shipping costs if we are not notified to print as is.

Typographical / Spelling / Grammar Errors:

Total Designs is not liable for any typographical, spelling, grammar errors, etc. Please ensure all wording is proofed and corrected if necessary. All proofs are final.

Color differences:

Color is a perception that is different for everyone, Total Designs cannot guarantee an exact color match. Additionally, because of differences in the ink batch, print media, and color profile settings on our printers, your logo may not be the exact color as what appears on your computer screen. 

Banner Stands

Banner stands are individually checked for factory defects, damage, and/or missing parts. We strive to check and maintain a high quality of all banner stands before they are received. If your stand does not come with all of the necessary components, please notify us via email within 24-hours of receiving the package. We will mail out any required components.

If the banner stand needs to be returned, the banner stand must be returned in its original packaging within 72-hours. The buyer is responsible for all return shipping fees. The original shipping cost 

involved in shipping is not refundable.

A 10% restocking fee will apply if the item is not in returned with the original packaging

 While we pride ourselves on speed, unforeseen circumstances can sometimes arise that require extensive work in a short timeframe. Rest assured, our team is prepared to handle it all. For orders placed after our 12 PM EST cutoff, we offer a priority service for a $50 fee to ensure your order is processed and shipped within our 24-hour turnaround. 

Most orders paid in full and proof-approved before 12 PM EST are produced and shipped the same day. Please note that this policy does not apply to large bulk orders. For further details, kindly consult your representative.